Full 30 Day Return Policy

To help you buy with confidence we offer a full 30 day refund or exchange policy.

All eligible UnderArt Gallery purchases can be sent back for an exchange, store credit or a refund within 30 days of receiving your parcel. After this time, all sales are final. Where stock is not available for an exchange, a store credit will be automatically issued.

If the return is received in poor condition (not resalable), your return will be sent back to you after an invoice has been paid for the cost of your return shipping.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items (eg. soaps)

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@underart.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Any abnormal considerations email us on info@underart.com.au, as we will be happy to help.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@underart.com.au and send your item to: shop 5, 12 Spence St. Cairns, QLD. 4870.

Exchanges can only be given for a product of equal or lesser value.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 5/12 Spence St, Cairns QLD 4870

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@underart.com.au for questions related to refunds and returns.

If phone is your preferred communication, please call iefje Boissevain on 07 4051 3888, or 0418 790 488.
International callers: +61 7 4051 3888 or +61 418 790 488